Terms and Conditions – Intensity Casino

1. Introduction and Licensing Information

Intensity Casino (“Intensity”, “the Platform”, “we”, “us”, or “our”) is an online gaming platform offering real-money casino services, including but not limited to pokie games, table games, live dealer games, and other interactive wagering products. Intensity Casino operates under a Master Licence 365/JAZ issued by Curaçao eGaming, a recognised licensing authority for online gambling operations. The platform is marketed by Jacked Affiliates Ltd., a company registered in Cyprus, and maintains a firm commitment to regulated operation, responsible gameplay, and the protection of its users at all times.

These Terms and Conditions (“Terms”) constitute a legally binding agreement between Intensity Casino and any individual (“User”, “you”, or “your”) who accesses, registers on, or interacts with the Platform in any capacity. By creating an account, making a deposit, claiming a bonus, or otherwise engaging with the services provided by Intensity Casino, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety, including all associated policies incorporated herein by reference.

Intensity Casino reserves the right to amend, update, or modify these Terms at any time without prior notice. It is the responsibility of each User to review the current Terms regularly. Continued use of the Platform following any amendments constitutes acceptance of the revised Terms. These Terms apply to all services offered through the Intensity Casino website, mobile applications, and any affiliated or partner platforms.

2. Eligibility and Jurisdictional Restrictions

2.1 Minimum Age Requirement

Access to Intensity Casino and participation in any real-money gambling activity is strictly restricted to individuals who are at least 18 years of age. The Platform enforces a mandatory minimum age policy in compliance with applicable regulatory standards. Any individual who is under the age of 18 is prohibited from registering an account, making deposits, placing wagers, or claiming any promotional offers. Intensity Casino reserves the right to request age verification documentation at any time and to suspend or permanently close any account where the minimum age requirement cannot be confirmed.

2.2 Jurisdictional Restrictions

Intensity Casino is not intended for use by individuals located in jurisdictions where online gambling is prohibited or restricted by applicable law. Users are solely responsible for determining whether participation in online gambling activities is lawful in their jurisdiction prior to registering or engaging with the Platform. Intensity Casino does not accept registrations or facilitate gameplay from individuals located in the United States of America, the United Kingdom, France, the Netherlands, and other jurisdictions explicitly identified on the Platform’s restricted territories list.

Australian users accessing the Platform do so on the understanding that online gambling services operated offshore may be subject to limitations under Australian law, including the Interactive Gambling Act 2001 (Cth). It is the User’s responsibility to remain informed of and compliant with all applicable local laws. Intensity Casino makes no representation that its services are lawful in any particular jurisdiction outside of the territories in which it holds or recognises applicable licensing authority.

3. Account Registration and Rules

3.1 Account Creation

Each individual is permitted to hold only one registered account on the Intensity Casino Platform. The creation of multiple accounts by a single individual, whether under the same or different identities, is strictly prohibited. Intensity Casino reserves the right to close all duplicate accounts and to void any associated balances, bonuses, or winnings where multiple account registration is identified.

During registration, Users must provide accurate, complete, and truthful personal information, including full legal name, date of birth, residential address, and valid contact details. The submission of false, misleading, or incomplete information constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities where appropriate.

3.2 Know Your Customer Verification

Intensity Casino is obligated to conduct Know Your Customer (“KYC”) verification procedures in accordance with applicable anti-money laundering and counter-terrorism financing regulations. All Users may be required to submit identity verification documents, including but not limited to a government-issued photo identification document, proof of residential address dated within the last three months, and proof of payment method ownership.

KYC verification may be requested at the time of registration, prior to the processing of any withdrawal, or at any point during the User’s engagement with the Platform. Failure to provide satisfactory documentation within the timeframe specified by Intensity Casino may result in the suspension of account activity, the withholding of withdrawal requests, or the permanent closure of the account.

3.3 Account Security

Users are solely responsible for maintaining the confidentiality and security of their account login credentials, including usernames and passwords. Intensity Casino will not be held liable for any losses arising from unauthorised access to a User’s account resulting from the User’s failure to safeguard their credentials. Users must notify Intensity Casino immediately upon becoming aware of any unauthorised access, suspected breach, or compromise of their account security.

4. Deposits and Withdrawals

4.1 Deposits

Intensity Casino accepts deposits made through the payment methods specified on the Platform’s cashier page. All deposits must be made from payment accounts or instruments that are registered in the User’s own name. The Platform does not accept third-party deposits under any circumstances. Minimum and maximum deposit limits apply and are displayed within the cashier interface at the time of transaction.

Intensity Casino does not accept deposits made from funds derived from criminal activity, fraud, or any other unlawful source. All incoming transactions are subject to monitoring for compliance with anti-money laundering obligations. Intensity Casino reserves the right to return deposits to the originating payment method where there is reasonable suspicion of irregular activity, without prior notice to the User.

4.2 Withdrawals

Withdrawal requests are subject to successful KYC verification and compliance with all applicable Platform requirements. Intensity Casino aims to process approved withdrawal requests within three to five business days, though processing times may vary depending on the payment method selected and the outcome of any required compliance review. Withdrawals will generally be processed to the same payment method used for the initial deposit, in accordance with anti-money laundering best practices.

Intensity Casino reserves the right to delay, withhold, or decline withdrawal requests where there is an ongoing compliance review, where KYC documentation remains outstanding, or where there is reasonable suspicion of fraudulent activity or breach of these Terms. Users are responsible for any fees imposed by their chosen payment provider in connection with withdrawal transactions.

5. Bonuses and Promotional Conditions

Intensity Casino may offer bonuses, free spins, cashback promotions, loyalty rewards, and other promotional incentives to eligible Users from time to time. All bonuses are subject to specific terms and wagering requirements that will be clearly communicated at the time the offer is presented. General bonus conditions include the following:

• Bonuses are available only to Users who have completed the registration process and meet the eligibility criteria specified for each individual promotion.
• Wagering requirements must be fulfilled in full before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier for each bonus will be stated in the promotion’s specific terms.
• Bonuses may only be used for the games specified in the applicable promotional terms. Certain game categories may contribute at a reduced rate or may be excluded entirely from wagering requirement calculations.
• Intensity Casino reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice, provided that such action does not unfairly prejudice Users who have already accepted and commenced utilising the applicable offer.
• Suspected bonus abuse, including but not limited to the creation of multiple accounts to claim duplicate bonuses, exploitation of promotional loopholes, or coordinated wagering designed to circumvent wagering requirements, will result in the forfeiture of all associated bonuses and winnings, and may lead to permanent account closure.

6. Prohibited Activities and Fair Play

Intensity Casino is committed to maintaining the integrity of its gaming environment. The following activities are strictly prohibited and constitute a material breach of these Terms:

• Engaging in any form of cheating, collusion, or fraudulent conduct in connection with any game offered on the Platform.
• Using automated software, bots, artificial intelligence tools, or any other technological means to gain an unfair advantage or to manipulate gameplay outcomes.
• Exploiting software errors, technical glitches, or system vulnerabilities for financial gain. Any winnings obtained as a result of such exploitation are void and will not be paid out.
• Engaging in money laundering, structuring of transactions, or any activity designed to conceal the origin of funds processed through the Platform.
• Providing false identity information, impersonating another individual, or using fraudulent payment instruments.
• Engaging in any activity that disrupts, damages, or interferes with the operation of the Platform or the experience of other Users.

Intensity Casino employs advanced fraud detection and security monitoring systems to identify and investigate suspicious activity. Where prohibited conduct is identified, the Platform reserves the right to take immediate action, including account suspension, forfeiture of funds, and referral of relevant information to law enforcement or regulatory authorities.

7. Responsible Gambling

Intensity Casino is committed to promoting responsible gambling and protecting the welfare of its Users. The Platform provides a range of responsible gambling tools, including deposit limits, loss limits, session time limits, self-exclusion options, and reality check notifications. Users are encouraged to utilise these tools to manage their gambling activity in a responsible manner.

Users who believe they may be experiencing difficulties with gambling are encouraged to seek assistance from recognised support organisations, including Gambling Help Online and other relevant Australian support services. Intensity Casino will cooperate with self-exclusion requests and will take reasonable steps to prevent excluded Users from accessing the Platform during the exclusion period.

The Platform reserves the right to impose responsible gambling restrictions on any account where there is evidence that a User may be experiencing gambling-related harm, including in circumstances where the User has not themselves requested such restrictions.

8. Limitation of Liability

Intensity Casino provides its services on an “as is” and “as available” basis and makes no warranties, express or implied, regarding the uninterrupted availability, accuracy, or fitness for purpose of the Platform or its content. To the fullest extent permitted by applicable law, Intensity Casino excludes all liability for indirect, incidental, consequential, or special damages arising from the use of or inability to use the Platform.

Intensity Casino’s total liability to any User in connection with any claim arising from these Terms or the use of the Platform shall not exceed the total amount deposited by that User in the twelve months immediately preceding the relevant claim. Nothing in these Terms shall limit Intensity Casino’s liability for fraud, wilful misconduct, or any other matter that cannot lawfully be excluded or limited.

9. Account Suspension and Termination

Intensity Casino reserves the right to suspend, restrict, or permanently close any User account at any time and without prior notice in the following circumstances:

• Breach of any provision of these Terms or any associated Platform policy.
• Reasonable suspicion of fraudulent activity, money laundering, or any other unlawful conduct.
• Failure to complete KYC verification within the specified timeframe.
• Receipt of a request or directive from a regulatory authority, law enforcement agency, or licensing body.
• Identification of multiple accounts registered to the same individual.
• Any other circumstance in which the continued operation of the account poses a legal, regulatory, or reputational risk to Intensity Casino.

Upon account closure, any funds remaining in the account following the resolution of any applicable investigations or disputes will be returned to the User via the original payment method, subject to the deduction of any outstanding bonus obligations or amounts owed to the Platform.

10. Dispute Resolution and Complaint Handling

Users who wish to raise a complaint in connection with the services provided by Intensity Casino should submit a written complaint through the Platform’s designated support channel. Intensity Casino will acknowledge receipt of all complaints within 48 hours and will endeavour to provide a substantive response within 14 business days of receipt.

Where a complaint cannot be resolved through the Platform’s internal process, Users may escalate their dispute to the relevant alternative dispute resolution body recognised by Curaçao eGaming or any other competent authority with jurisdiction over the matter. Intensity Casino will cooperate fully with any such dispute resolution process.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao, as the jurisdiction of the Platform’s licensing authority. Users accessing the Platform from Australia acknowledge that their use of the services is subject to both the governing law of these Terms and any applicable provisions of Australian consumer protection legislation to the extent required by law.

Any dispute arising from or in connection with these Terms that cannot be resolved through the Platform’s internal complaint handling process shall be subject to the exclusive jurisdiction of the competent courts of Curaçao, unless otherwise required by mandatory provisions of applicable local law.

12. Privacy and Data Protection

Intensity Casino collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. User data is collected for the purposes of account management, KYC verification, fraud prevention, regulatory compliance, and the improvement of Platform services. Intensity Casino does not sell personal data to third parties and implements appropriate technical and organisational measures to protect User data against unauthorised access, loss, or disclosure.

13. Amendments to Terms

Intensity Casino reserves the right to amend these Terms at any time. Material changes will be communicated to Users through the Platform’s website or via registered email. Continued use of the Platform following the publication of amended Terms constitutes acceptance of the updated agreement. Users who do not accept the amended Terms should cease use of the Platform and contact support to arrange the closure of their account.

14. Entire Agreement

These Terms, together with the Privacy Policy, Bonus Terms, and any other policies published on the Platform, constitute the entire agreement between Intensity Casino and the User with respect to the subject matter herein and supersede all prior representations, understandings, or agreements, whether written or oral. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.