Privacy Policy

Intensity Casino – Privacy Policy for Australian Users

Effective Date and Scope

This Privacy Policy governs the collection, use, storage, sharing, and protection of personal data by Intensity Casino, operated under the brand name “Intensity.” The platform is licensed under Master Licence 365/JAZ issued by Curaçao eGaming and is marketed by Jacked Affiliates Ltd., a company registered in Cyprus. This Privacy Policy applies to all individuals who access, register with, or otherwise interact with the Intensity Casino website, mobile platform, or any associated digital service. By registering an account or using the services offered through the Intensity Casino platform, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. This policy has been drafted in accordance with applicable data protection principles, anti-money laundering obligations, know-your-customer requirements, and responsible gambling standards relevant to users located in Australia.

1. About Us and Our Regulatory Obligations

Intensity Casino is a licensed online gaming and casino platform operating under Master Licence 365/JAZ issued by Curaçao eGaming. The platform is marketed and administered by Jacked Affiliates Ltd., Cyprus. As a licensed operator, Intensity Casino is subject to regulatory obligations that require the collection and processing of personal data for compliance, fraud prevention, anti-money laundering, and identity verification purposes. We are committed to processing your personal information responsibly, transparently, and in accordance with applicable legal frameworks. Our operations are guided by internationally recognised data protection principles including lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality.

2. Information We Collect

Intensity Casino collects a range of personal information in connection with the provision of its online casino services. The categories of data we collect include the following:

• Registration data, including your full legal name, date of birth, residential address, email address, phone number, and username or account credentials provided at the time of account creation.
• Payment and financial information, including bank account details, credit or debit card numbers, e-wallet account identifiers, transaction history, deposit and withdrawal records, and any other financial data necessary to process payments and comply with financial regulations.
• Identity verification documents, including copies of government-issued identification such as passports or driver’s licences, proof of address documentation, and any additional documents required to fulfil Know Your Customer obligations.
• Technical and usage data, including IP addresses, browser type and version, device identifiers, operating system information, session duration, pages visited, game activity logs, login timestamps, and other technical information automatically collected through your interaction with our platform.
• Cookie data and tracking information collected through the use of essential and analytical cookies placed on your device during your visit to the Intensity Casino website.
• Communications data, including any correspondence you send to our support team, complaints, feedback, or records of live chat interactions.
• Behavioural and responsible gambling data, including self-exclusion requests, deposit limits, session time limits, and any other responsible gambling tool usage recorded on your account.

3. How We Use Your Personal Information

Intensity Casino processes personal information for clearly defined purposes that are necessary for the delivery of our services and compliance with our legal and regulatory obligations. The specific purposes for which we use your data include the following:

• Account management and administration, including creating and maintaining your player account, verifying your identity, processing login requests, managing your account preferences, and communicating important account-related information.
• Payment processing and financial transactions, including facilitating deposits and withdrawals, verifying payment methods, preventing fraudulent transactions, and maintaining accurate financial records.
• Anti-fraud and security operations, including detecting and preventing unauthorised access, suspicious activity, identity theft, bonus abuse, and other fraudulent or criminal conduct on the platform.
• Anti-money laundering compliance, including monitoring transactions for indicators of money laundering or terrorist financing, conducting enhanced due diligence where required, and reporting suspicious activity to relevant authorities as mandated by applicable law.
• Know Your Customer procedures, including verifying the identity and age of all registered users to ensure compliance with applicable gambling regulations and to prevent underage gambling.
• Marketing communications, including sending promotional offers, bonus notifications, newsletters, and personalised marketing content to users who have consented to receive such communications. You may withdraw your consent to marketing communications at any time by contacting us or using the unsubscribe mechanism included in our communications.
• Responsible gambling monitoring, including identifying patterns of behaviour that may indicate problem gambling, enforcing self-exclusion requests, and ensuring compliance with responsible gambling obligations applicable to licensed operators.
• Legal and regulatory compliance, including fulfilling our obligations under applicable laws, responding to lawful requests from regulatory authorities, and maintaining records as required by our licence conditions.
• Platform improvement and analytics, including analysing usage patterns, testing new features, troubleshooting technical issues, and improving the overall performance and user experience of the Intensity Casino platform.

4. Legal Basis for Processing

The processing of your personal data by Intensity Casino is based on one or more of the following legal grounds:

• Performance of a contract, where processing is necessary to provide the services you have requested by registering an account with us.
• Legal obligation, where processing is required for us to comply with applicable laws and regulatory requirements, including anti-money laundering legislation and gambling licensing conditions.
• Legitimate interests, where processing is necessary for the purposes of fraud prevention, security, responsible gambling monitoring, and the improvement of our services, provided that such interests are not overridden by your rights and interests.
• Consent, where you have provided explicit consent to the processing of your data for a specific purpose, such as receiving marketing communications.

5. Sharing of Personal Data

Intensity Casino does not sell your personal data to third parties. However, we may share your personal information with trusted third parties in the following circumstances:

• Payment providers and financial institutions, including banks, card processors, and e-wallet operators, for the purpose of processing your transactions and verifying payment methods.
• Identity verification and KYC partners, including third-party verification services that assist us in confirming your identity, age, and the authenticity of documents submitted to us.
• Anti-fraud and risk management service providers, including companies that assist us in detecting and preventing fraudulent activity on the platform.
• Regulatory and law enforcement authorities, including Curaçao eGaming, financial intelligence units, law enforcement agencies, and other governmental bodies where we are required to disclose information by law, court order, or regulatory obligation.
• Technology and infrastructure providers, including cloud hosting services, data storage providers, and software vendors who process data on our behalf under strict confidentiality and data processing agreements.
• Marketing and analytics partners, where you have consented to the use of your data for marketing purposes and where such partners are bound by applicable data protection obligations.
• Affiliated entities, including Jacked Affiliates Ltd. and other entities within our corporate group, where data sharing is necessary for the administration of the platform and compliance with group-wide policies.

All third parties with whom we share personal data are required to implement appropriate technical and organisational measures to protect your information and are prohibited from using your data for any purpose other than those specified in their agreements with us.

6. Data Retention

Intensity Casino retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general, account data and transaction records are retained for a minimum period consistent with our anti-money laundering obligations and licence conditions, which typically requires retention for a period of at least five years following the closure of an account or the completion of a transaction. Technical logs and cookie data may be retained for shorter periods in line with their operational purpose. Where you request deletion of your account, we will take reasonable steps to remove or anonymise your personal data, subject to our legal and regulatory retention obligations.

7. Cookie Policy

Intensity Casino uses cookies and similar tracking technologies on its website and platform. Cookies are small text files stored on your device that allow us to recognise your browser and collect certain information about your interactions with our platform. We use the following categories of cookies:

• Essential cookies, which are strictly necessary for the operation of the platform, including session management, login authentication, security functions, and enabling core features of the website. These cookies cannot be disabled without affecting the functionality of the platform.
• Analytical and performance cookies, which are used to collect information about how users interact with the platform, including pages visited, time spent on the site, error messages encountered, and other performance metrics. This data is used in aggregated form to improve the platform and enhance user experience.
• Marketing and targeting cookies, which may be placed on your device where you have consented to receive personalised marketing content. These cookies track your browsing activity to deliver relevant promotional offers.

You may manage your cookie preferences through your browser settings or through the cookie consent tool available on the Intensity Casino website. Please note that disabling essential cookies may affect your ability to use certain features of the platform.

8. Your Rights as a Data Subject

As a user of Intensity Casino, you have the following rights in relation to your personal data:

• The right to access your personal data, including the right to request a copy of the information we hold about you and details of how it is being processed.
• The right to rectification, including the right to request correction of inaccurate or incomplete personal data held by us.
• The right to erasure, including the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations.
• The right to restrict processing, including the right to request that we limit the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• The right to data portability, including the right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on your consent or a contract.
• The right to object, including the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• The right to withdraw consent, where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our data protection team through the contact details available on the Intensity Casino website. We will respond to your request within the timeframe required by applicable law.

9. Security of Personal Data

Intensity Casino implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls and authentication requirements for staff, regular security assessments, and incident response procedures. While we take all reasonable steps to protect your data, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised use of your account.

10. International Data Transfers

As Intensity Casino is operated by Jacked Affiliates Ltd., a company registered in Cyprus, and uses service providers located in various jurisdictions, your personal data may be transferred to and processed in countries outside of Australia. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your personal data, including the use of contractual protections and compliance with applicable data transfer requirements.

11. Responsible Gambling and Data Use

Intensity Casino is committed to promoting responsible gambling and uses personal data to support this commitment. We may use your account activity data, transaction history, and behavioural patterns to identify signs of problem gambling and to take appropriate action, including contacting you with responsible gambling information, enforcing account limits, or applying self-exclusion measures. Data collected for responsible gambling purposes is handled with the utmost sensitivity and is used solely to protect the welfare of our users.

12. Changes to This Privacy Policy

Intensity Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or regulatory requirements. Any material changes will be communicated to registered users through the platform or by email. Your continued use of the Intensity Casino platform following the publication of any amendments constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

13. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the Intensity Casino data protection team through the official contact channels listed on the Intensity Casino website. We are committed to addressing your enquiries promptly and transparently in accordance with our legal obligations.