Responsible Gaming Guide

Our Commitment to Safe and Responsible Play

Intensity is committed to providing a safe, fair, and enjoyable online gambling environment for all players in Australia. Responsible gaming is not a secondary consideration at Intensity — it is a foundational principle that shapes how the platform operates, how tools are designed, and how players are supported at every stage of their experience. This guide exists to ensure that every person who chooses to play at Intensity has access to the information, tools, and resources they need to gamble responsibly and to seek help if they ever need it.

Core Philosophy

Gambling at Intensity is designed and intended solely as a form of entertainment. It is a leisure activity that carries inherent financial risk, and it should never be approached as a method of generating income, solving financial problems, or managing emotional distress. The outcomes of all games are determined by chance, and no strategy, system, or pattern of play can guarantee a win or reliably influence results over time.

Intensity encourages all players to set clear personal boundaries before they begin playing, to treat any money spent on gambling as the cost of entertainment rather than an investment, and to stop playing when the activity is no longer enjoyable. A healthy relationship with gambling means staying in control, understanding the odds, and accepting losses as a natural part of the experience without attempting to recover them through further play.

The platform is built on the understanding that the vast majority of players gamble recreationally and responsibly. However, Intensity also recognises that for some individuals, gambling can become harmful. This guide is designed to help all players — regardless of where they are on that spectrum — make informed decisions and access support when needed.

Self-Control Tools

Intensity provides a comprehensive suite of responsible gambling tools that players can access directly through their account settings. These tools are designed to give players meaningful control over their gambling activity and to support healthy habits from the outset.

Deposit Limits

Players can set daily, weekly, or monthly limits on the amount of money they deposit into their Intensity account. Once a limit is reached, no further deposits will be accepted until the period resets. Requests to increase a deposit limit are subject to a mandatory cooling-off period before taking effect, whereas reductions are applied immediately.

Loss Limits

Loss limits allow players to cap the total amount they are willing to lose within a defined time period. This tool is particularly effective for preventing players from spending beyond their means during a single session or across a series of sessions.

Wagering Limits

Players can restrict the total value of bets placed within a set time frame. Wagering limits are independent of deposit limits and provide an additional layer of control over how money is used once it is in the account.

Session Time Limits

Players can define a maximum duration for each gambling session. When the time limit is reached, the player will receive a notification and may be automatically logged out, depending on the settings chosen. This tool helps prevent extended play sessions that can lead to fatigue-driven decision-making.

Cooling-Off Periods

A cooling-off period allows players to take a short break from gambling without fully closing their account. Players can select a cooling-off duration ranging from 24 hours to several weeks. During this period, access to gambling features is suspended, though account management functions remain available.

Self-Exclusion

For players who feel they need a more significant break, self-exclusion allows them to block access to their Intensity account for a defined period or on a permanent basis. Self-exclusion requests are processed promptly, and during the exclusion period, the player will not be able to deposit, place bets, or receive promotional communications related to gambling. Intensity strongly encourages players who are experiencing difficulties to consider this option without hesitation.

Players in Australia can also register with the National Self-Exclusion Register to extend their exclusion across multiple licensed gambling operators simultaneously.

Self-Assessment

Understanding whether gambling is becoming a problem is not always straightforward. The following questions are designed to help players reflect honestly on their relationship with gambling. These questions are not diagnostic tools, but they can highlight patterns that may warrant closer attention or professional support.

1. Do you find yourself spending more time or money gambling than you originally intended?
2. Have you ever tried to win back money you have lost by continuing to gamble?
3. Do you feel restless, irritable, or anxious when you are not gambling or when you try to stop?
4. Has gambling ever caused you to neglect work, study, family, or other important responsibilities?
5. Have you borrowed money, sold possessions, or used savings to fund gambling activity?
6. Do you find it difficult to stop gambling once you have started, even when you want to?
7. Have you ever lied to family members, friends, or colleagues about how much you gamble or how much you have lost?
8. Do you use gambling as a way to escape from stress, anxiety, depression, or other emotional difficulties?
9. Have you experienced feelings of guilt, shame, or regret after a gambling session?
10. Has anyone close to you expressed concern about your gambling behaviour?

If you answered yes to one or more of these questions, it may be worth taking a break and speaking to a professional support service. Answering yes does not mean you have a gambling disorder, but it does suggest that your relationship with gambling deserves careful consideration.

Early Warning Signs of Problematic Gambling

Recognising the early signs of problematic gambling is an important step toward addressing the issue before it escalates. The following behaviours are commonly associated with the early stages of gambling-related harm.

• Spending increasing amounts of time thinking about gambling, planning future sessions, or reliving past ones
• Gradually increasing the size of bets in order to maintain the same level of excitement or engagement
• Feeling a compulsive urge to return to gambling shortly after finishing a session
• Experiencing emotional reactions such as frustration, anger, or despair following a loss
• Prioritising gambling over social activities, relationships, or personal obligations
• Withdrawing from friends and family or becoming secretive about gambling habits
• Noticing that gambling is affecting sleep, concentration, or general wellbeing

If any of these signs are present, Intensity encourages players to use the self-control tools described above and to reach out to a support service as soon as possible.

Taking Immediate Action

If a player feels they are losing control of their gambling, there are immediate steps they can take through the Intensity platform without delay.

• Log out of the account and step away from the device
• Navigate to the responsible gambling section of the account settings and activate a cooling-off period or self-exclusion immediately
• Set a deposit limit or loss limit to prevent further spending in the short term
• Contact the Intensity support team to request account restrictions or temporary suspension
• Reach out to one of the external support organisations listed in this guide

Intensity support staff are trained to handle these conversations with sensitivity and without judgement. Players who approach the team for help will receive a prompt and respectful response, and all interactions will be treated with full confidentiality.

Account Restrictions and Self-Exclusion Mechanisms

Account restrictions at Intensity can be applied at the player’s request or, in certain circumstances, by the platform itself where there are indicators of potential harm. Restrictions may include limits on deposits, bets, session durations, or access to specific game categories.

Self-exclusion is the most comprehensive restriction available and is designed for players who recognise that they need to stop gambling entirely for a period of time. Once self-exclusion is activated, the following measures are applied without exception.

• All access to real-money gambling features is suspended immediately
• Pending withdrawal requests are processed, but no further deposits are accepted
• Promotional emails, bonus offers, and marketing communications are ceased for the duration of the exclusion
• The account cannot be reopened until the exclusion period has fully elapsed and the player has completed a formal reinstatement process

Intensity also participates in cross-operator exclusion frameworks, and players are encouraged to register with BetStop, the National Self-Exclusion Register operated under Australian gambling regulation, to ensure their exclusion extends across all licensed online gambling services they may have used.

Protection of Minors

Intensity operates a strict policy prohibiting access to gambling services by anyone under the age of 18. This policy is enforced through a combination of technical controls, identity verification procedures, and ongoing account monitoring.

All new players are required to complete a Know Your Customer verification process before they can deposit funds or access real-money games. This process involves the submission of government-issued identification documents and may include additional checks to confirm age, identity, and residential address.

In addition to formal verification, Intensity employs automated systems to flag accounts where there are indicators that the account holder may not be of legal age. Where such indicators are identified, the account is suspended pending further investigation.

Players who share a household with minors are advised to take the following precautions.

• Never allow minors to observe or participate in gambling activity
• Keep account login credentials private and secure at all times
• Log out of the platform when stepping away from a shared device
• Consider installing parental control software such as Gamban or Net Nanny to restrict access to gambling websites on shared devices

Intensity takes the protection of minors extremely seriously and will cooperate fully with any regulatory inquiry or investigation relating to underage access.

External Help and Support Services

Intensity recognises that professional support is often the most effective resource for individuals experiencing gambling-related harm. The following organisations provide confidential, non-judgmental support to players and their families in Australia and internationally.

• Gambling Help Online: A free and confidential service available to all Australians, providing 24-hour telephone counselling, online chat, and referral services. This is the primary national resource for gambling-related support in Australia.
• GamCare: An internationally recognised organisation offering structured support programs, helpline services, and a network of trained counsellors for individuals affected by gambling harm.
• BeGambleAware: A leading responsible gambling charity providing information, advice, and referral pathways to professional treatment services.
• Gamblers Anonymous Australia: A peer support network operating on a twelve-step program model, with meetings available in major Australian cities and online.
• Lifeline Australia: A national crisis support service providing 24-hour telephone counselling for individuals experiencing emotional distress, including distress related to gambling.
• Beyond Blue: A mental health organisation offering support for anxiety and depression, which are frequently associated with problematic gambling behaviour.

All of the above services operate on a confidential and non-judgmental basis. Seeking help is a sign of strength, and accessing these services at an early stage significantly improves outcomes for individuals and families affected by gambling harm.

Personal Responsibility and Platform Support

Responsible gambling is a shared responsibility between the player and the platform. Intensity provides the tools, information, and support structures necessary to help players gamble safely. However, the most effective protection comes from players making informed, considered decisions about their own behaviour.

Intensity encourages every player to treat the responsible gambling tools available on the platform as a routine part of their gaming experience rather than as a last resort. Setting limits before beginning to play, reviewing those limits regularly, and using the self-assessment questions periodically are all habits that contribute to a sustainable and enjoyable relationship with gambling.

The platform is committed to continuous improvement in its responsible gambling practices, in alignment with the expectations of Australian gambling regulators and the broader standards of the international responsible gaming community. Player wellbeing is not a compliance checkbox at Intensity — it is an ongoing operational priority.